Bridging Technology & Business
Professional specializing in CRM solution architecture, workflow automation, and API integration, currently working in the automotive industry in Portugal.
I design and implement CRM, automation and AI-powered solutions, integrating multiple platforms and tools to deliver scalable, end-to-end digital workflows.
Passionate about AI integration, process optimization, and building intelligent digital experiences that align technology with business goals.
Professional Timeline
CRM and Process Automation Specialist
Caetano Automotive Portugal, Porto
Leading CRM initiatives and process automation to streamline retail operations and enhance customer engagement.
Marketing Automation Specialist
ALTA Digital, Lisbon
Developed and executed automated marketing campaigns, increasing lead conversion rates through data-driven strategies.
Business Consultant, CRM & Marketing Automation
MDS Group / PrimeIT, Porto
Consulted on CRM implementations and marketing automation workflows for enterprise clients across multiple industries.
Web Developer
Webow, Ponte de Lima
Built responsive websites and web applications, gaining strong foundations in full-stack development and UX principles.
Skills & Technologies
CRM
Zoho, SuiteCRM, Sugar
Programming
C#, Python, PHP, SQL
Automation
Zapier, n8n, Power Auto
AI
n8n AI Agents, LLM
Analytics
Power BI, Zoho, SSRS
Databases
MySQL, Postgres, SQL Srv
Marketing Auto
Zoho Campaigns, Egoi
Data Flow
ETL, APIs, Webhooks
Soft Skills
Featured Projects
CRM Integration
Unified multiple data sources into a single CRM platform, improving data accuracy and sales team efficiency.
Email Automation
Designed automated email sequences that increased engagement rates and reduced manual workload.
Data Analysis
Built interactive dashboards and reporting pipelines that transformed raw data into actionable business insights.
CRM Customization
Tailored CRM modules and workflows to match specific business processes, boosting user adoption.
AI Assistants
Developed AI-powered assistants to automate customer support and internal knowledge retrieval.
Workflow Automation
Streamlined end-to-end business processes by connecting apps and automating repetitive tasks.
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