Professional specializing in CRM solution architecture, workflow automation, and API integration, currently working in the automotive industry in Portugal.
I design and implement CRM, automation and AI-powered solutions, integrating multiple platforms and tools to deliver scalable, end-to-end digital workflows.
Passionate about AI integration, process optimization, and building intelligent digital experiences that align technology with business goals.
Caetano Automotive Portugal, Porto
Leading CRM initiatives and process automation to streamline retail operations and enhance customer engagement.
ALTA Digital, Lisbon
Developed and executed automated marketing campaigns, increasing lead conversion rates through data-driven strategies.
MDS Group / PrimeIT, Porto
Consulted on CRM implementations and marketing automation workflows for enterprise clients across multiple industries.
Webow, Ponte de Lima
Built responsive websites and web applications, gaining strong foundations in full-stack development and UX principles.
Zoho CRM, SuiteCRM, SugarCRM
C#, Python, PHP, Deluge, SQL
Zapier, n8n, Power Automate, Zoho Flow
n8n AI Agents, LLM Integration & Orchestration
Power BI, Zoho Analytics, SSRS, SSIS
MySQL, PostgreSQL, MariaDB, SQL Server
Zoho Campaigns, Egoi, Internal platforms
ETL, APIs, Webhooks
Unified multiple data sources into a single CRM platform, improving data accuracy and sales team efficiency.
Designed automated email sequences that increased engagement rates and reduced manual workload.
Built interactive dashboards and reporting pipelines that transformed raw data into actionable business insights.
Tailored CRM modules and workflows to match specific business processes, boosting user adoption.
Developed AI-powered assistants to automate customer support and internal knowledge retrieval.
Streamlined end-to-end business processes by connecting apps and automating repetitive tasks.