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CRM and Process Automation Specialist | Caetano Retail
CRM and technology solutions professional with extensive experience in process automation, API integration and CRM system customization, especially Zoho CRM. Skilled in creating functionalities, system maintenance and developing dynamic dashboards for performance monitoring with Power BI and Zoho Analytics. Proven experience optimizing operational processes and strategic CRM management, supporting decisions aligned with business goals. Technical skills include programming in C#, .NET, Python, PHP, Deluge, SQL, MySQL, and tools such as Zapier, Microsoft Power Automate, SuiteCRM and SugarCRM platforms. Worked across several sectors, renowned for technological innovation and continuous system improvement focused on results.
Join the Business Development team optimizing automated processes, implementing technological innovations, collaborating in CRM strategy and developing dashboards for monitoring. My focus lies in improving and customizing Zoho CRM, automating integrations with Zapier and Microsoft Power Automate. Additionally, I develop and implement API integrations.
Developed functionalities and fixed bugs in CRM, generated improvement processes and integrated systems via RESTful APIs in SuiteCRM and SugarCRM platforms.
Developed functionalities in PHP, C# and JavaScript. Corrective and evolutionary system maintenance. Collaboration in CRM strategic definition and API integrations development to guarantee effective data flow. Also created reports and analytics to support decisions.
Developed a CRM from scratch fully customized and collaborated on the backend of a Smartphones Marketplace project, in addition to creating institutional pages. Worked with PHP, Symfony, MySQL and JavaScript technologies to build robust and scalable solutions.
Automated integrations and synchronizations between CRM and different platforms.
Dynamic and static workflows to improve customer engagement.
Advanced cleaning and formatting to ensure data quality.
Corrective and evolutionary maintenance of various CRMs.
Creation and integration of AI Assistants with CRM and other platforms.
Workflow development aimed at automating processes.
